Refund and Cancellation Policy

At BeMisty, your satisfaction is our top priority. If something doesn’t feel right, we’re here to make it simple with our hassle-free returns and exchanges.

✅ Eligibility for Returns & Exchanges

Returns/exchanges are accepted within 7 days of delivery.
Products must be unused, unopened, and in their original packaging.
Items that are damaged, used, or missing original tags/seals will not be eligible.
Certain products (like personal care items, hygiene-related products, or items marked as “final sale”) may not be eligible due to safety & hygiene reasons.

🔄 Exchange Policy

Exchanges are available for the same product in a different shade/variant (subject to stock availability).
If the requested shade/variant is unavailable, a refund or store credit will be offered.

💸 Refund Policy

Once we receive and inspect your returned item, your refund will be processed within 7–10 working days.
Refunds will be issued to the original mode of payment.
For COD orders, refunds will be issued via bank transfer or store credit.

🚚 Return Process

Contact our Customer Support Team at support@bemisty.com within 7 days of delivery.
Our team will guide you through the pickup or courier process.
Pack the product securely in its original packaging.
Once received and inspected, your refund/exchange will be processed.

❌ Non-Returnable Items

Opened or used products.
Products without original packaging or missing accessories.
Items purchased during clearance sales or special discount events.

❌Cancellation Policy

Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However return is possible for all orders/products.

Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, return is possible for all orders/products.

🚚Shipping & Delivery Policies

BeMisty ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). For other areas the products will be shipped through Express Couriers and may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which BeMisty is not liable and would request its users to cooperate as BeMisty continuously tries to nought such instances. Also, -BeMisty reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.

BeMisty (SHREE KRISHNA MARKET PLACE)

664/665, Ramlala Road Rawatpur

Kanpur nagar-208019

9094270983

skmarketplace2k24@gmail.com